Benefits at a glance

• Immediate contact with officers saves time and streamlines operations
• Up to the minute, accurate reporting improves customer service
• Unlimited photos and documents added to site reports remove cumbersome paper trails
• Information stored securely is readily accessible, helping support SIA Approved Contractor audits
• Vehicle checks using SmartForms help maintain fleet for safety and reliability

Wye Security uses Smarttask appsWye Security Solutions provides both commercial and residential security services to customers throughout the area of Monmouthshire, Gloucestershire and the South of Herefordshire. The company specialises in alarm response, mobile patrol and special event security, with SIA Approved Contractor status for the provision of key holding and security guarding services.

Established in 2016, Wye Security Solutions has grown its business with a focus on providing a professional service, with attention to detail and a proactive approach to client service.

Streamlining operations with SmartForms

The company has automated as many processes as possible and benefits from increased  efficiencies.  The team at Wye use SmartTask software to manage daily operations, alarm responses, patrols and vacant property inspections. Using the SmartTask mobile app, calls are sent out to drivers with all the details of the job provided electronically. This includes links for the officer to be able to complete the appropriate form or status report.

Easy reporting improves customer service

Cumbersome paper trails are now a thing of the past. Officers are able to upload unlimited photos and documents to site reports using SmartForms, which in turn, can be viewed directly by the customer once submitted. Risk assessments and site instructions, including alarm codes, photos and WhatThreeWords location information are sent to both the operations manager and the customer for authorisation and sign off.

“We started Wye Security Solutions with the aim to run the business as efficiently and smoothly as possible. SmartTask enables us to do this – it streamlines our mobile operations, making it easy to send out reports or quickly put a call out to a driver. The time savings that we make over a 12 hour shift really adds up - and it means we can give a more responsive service to our customers.”

Andy Element, Managing Director, Wye Security Solutions

SmartForms mean that everyday admin and checks can be completed in a fraction of the time. For example, Wye Security has strict procedures regarding maintenance of its equipment, and all vehicles are thoroughly checked by officers prior to their shift. Tyres and bodywork inspections are carried out to ensure the vehicles are reliable and safe before use, with the information recorded and uploaded via the SmartTask app.

Fast login saves time for drivers

Drivers benefit from SmartTask, saving time when out on the road or on-site. They particularly like the fact that it is easy and quick to login to SmartTask, using smart cards to securely access the forms on their phones, without needing to remember and key in passwords.

Secure paperless system supports SIA audits

Wye Security has seen significant time savings when preparing for its annual audit for SIA Approved Contractor Status. With all information stored electronically, any required documentation can be prepared for the auditors in advance, effortlessly. Queries on specific jobs or customers can be instantly found, including detailed, inspection information, photos of locations and officer details.

“SmartTask helps us meet all BS standards on the security of our data which has helped support our success in achieving SIA Approved Contractor status. Information that we need is now so accessible, it makes things much easier and faster to find, with no boxes of paperwork to store or scan. It is a much more efficient way of working."

“We value the partnership approach that SmartTask takes, particularly regarding the ability to influence the future product roadmap.”

Andy Element, Managing Director, Wye Security Solutions